Solution Focused Separation respects your privacy and is committed to complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
The purpose of this document is to set out our policies in relation to the collection, holding, use and disclosure of personal and sensitive information relating to you.
Personal information is information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Sensitive Information is information or an opinion about an individual such as their racial or ethnic origin, genetic information that is not otherwise health information, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, or criminal record. The types of sensitive information that we may collect about you includes your medical information and criminal information (if any).
What do we collect?
We may collect the following details about you:
- name;
- residential address;
- date of birth;
- gender;
- bank details;
- employment or business;
- associations and affiliates, including trusts and companies;
- contact details, including email address and telephone numbers;
- relationships with individuals, including family members, friends and professionals;
- financial information;
- information about your legal matter;
- information collected via electronic communications and cookies, which may include internet protocol addresses, the time, date and place of the communication.
How do we collect?
Your information is collected when you:
- provide it to us;
- visit and browse our website;
- interact with us electronically, via social media (including Facebook, Instagram and Twitter); or
- contact us by email or telephone.
We may also collect Information from a third party where:
- the third party is our Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)), business partners, employees, contractors, credit reporting bodies, or your representatives; or
- you have consented to the collection of the information; or
- we are required, or authorised under Australian law, court/ tribunal, to do so; or
- it is unreasonable or impracticable to obtain the information from you; or
- the information is publicly available.
- Use and Purpose of Collection
We may collect and use your information for our Primary and Secondary Purposes being as follows:
- Primary Purposes means conducting our business, including supplying products and services to you.
- Secondary Purposes means matters incidental to conducting our business, including:
- business marketing;
- data use and collection for internal business purposes;
- storage and security of the information;
- debt collection;
- credit-reporting;
- complying with the law.
We may use your Personal Information to send you marketing material. When you receive marketing material from us, we will provide you with an option to opt out of receiving future direct marketing. If you do not elect to opt out of receipt of future marketing, we may continue to send you marketing until you opt out.
Security of your Personal Information
Protecting your Personal Information is a priority for us. We may hold your Personal Information in electronic and physical files or on secure servers, storage and archive systems, including the Cloud, and take reasonable steps to ensure that your Personal Information is protected.
The Personal Information we hold about you is treated confidentially and is only accessed when necessary. Whilst we take caution to protect your Personal Information, no data transmission over the internet or electronically can be completely secure. Once we have received your Personal Information, we will take all appropriate measures to use procedures, programs and passwords to ensure that the information on its systems is secure. we will take reasonable steps to protect the Personal Information it retains from misuse, loss and from unauthorised access, modification or disclosure.
We will not be liable for any loss, corruption, delay or loss of confidentiality arising from any data or information transmitted electronically if it has followed appropriate virus checking and privacy procedures.
You may also assist us to keep your Personal Information secure by ensuring appropriate back-up, security and virus check procedures are in place for any data or information provided to or received from us electronically. Please use your discretion and exercise caution when providing your Personal Information.
We will not retain any of your information for any longer than it is required by us or the law. we may also de-identify your information where applicable.
Accessing, Correcting and Deleting Your Personal Information
You may request access to Personal Information that we hold about you at any time. However, this right of access is subject to some exceptions permitted by law. To make a request, please put your request in writing to the Director[CM1] .
In normal circumstances we will give you full access to the Personal Information held about you as soon as practicable, subject to and in accordance with the Privacy Act. However, in some circumstances we may require proof of identity, impose a charge or deny your request if it would be unreasonable to provide you with access, or would impact on the privacy of another person.
We reserve the right to charge a fee for searching for and providing access to your Personal Information. In the event we refuse you access to your Personal Information; we will provide you with an explanation for that refusal.
You may deal with us anonymously where it is lawful, practicable and reasonable to do so.
You can request that information about you be corrected or deleted. However, Personal Information may be retained in certain files to resolve disputes or for auditing purposes. Some Personal Information may also be retained in our technical systems in accordance with its data security procedures.
It is important to us that the Personal Information we maintain and use is accurate. If at any time your Personal Information changes, please advise us so that we can amend our records.
Changes to this Policy
We may review and change this Privacy Policy from time to time and without notice. The amended Privacy Policy will be published on our website and we recommend that you check the Privacy Policy on our website periodically if you would like to monitor any changes.
Complaints
If you believe there has been a breach of your privacy, you may make a complaint by advising the Director, Chloe McGuinness in writing, using the contact details below. we will respond to your complaint within a reasonable period.
If the complaint cannot be resolved, you may refer your complaint to the Office of the Australian Information Commissioner.
Governing Law
This Privacy Policy and use of our website are governed by the laws of Australia. If a dispute arises under this Privacy Policy, you agree to attempt to resolve the dispute under those laws.
Access to Privacy Policy
If you require a copy of this Privacy Policy in another form, please contact the Director, Chloe McGuinness using the contact details below.